Swadishta UG (hereinafter referred to as “Swadishta”) is pleased that you have visited our website and that you are interested in the company and its offerings. We take the protection of your personal data seriously and want you to feel comfortable when visiting our website.
We would like to explain to you what information we store about you when you use our website and how this information is used. If our website contains links that lead to the website of another provider, our privacy policy does not apply to the website to which you are redirected.
By agreeing to the following privacy policy, you consent to the collection, processing and use of your personal data by us in compliance with the Data Protection Act / General Data Protection Regulation (GDPR) and the following general terms and conditions.
Please take sufficient time to read these instructions carefully.
The responsible body is
Swadishta UG
You can contact our data protection officer as follows: dpo@swadishta.de.
If you would like to object to the collection, processing or storage of your personal data by us in accordance with the applicable data protection law, you can send your objection by e-mail to info@swadishta.de .
You have the right to obtain information about the personal data we hold about you free of charge.
If you wish to exercise your rights as a data subject, please do not hesitate to contact us at the contact address provided above.
In order to offer and provide you with our services, we also need to collect, process, store and sometimes even share various personal data. Below you can see which of your data we need for which purposes and under what circumstances we share your data with others.
Personal data is information from which we can directly or indirectly identify you, such as your first and last name, address, telephone number, date of birth, location data or email address.
We believe that we can provide you with information that is transparent, understandable and easily accessible in clear and simple language.
We would like to show you what data we collect from you.
In order to offer and provide you with our services, we also need to collect, process, store and sometimes even share various personal data. Below you can see which of your data we need for which purposes and under what circumstances we share your data with others.
Personal data is information from which we can directly or indirectly identify you, such as your first and last name, address, telephone number, date of birth, location data or email address.
Please only provide us with as much information as we need to provide our services.
To give you a good overview of the details, we use the table format. We believe that in this way we can provide you with the information in a transparent, understandable and easily accessible manner in clear and simple language.
Below we would like to show you what data we collect from you. Since there are different types of data, we have grouped them into data categories because we believe that this makes the information easier to understand.
If you visit our website to get ideas for your next order, but do not register or order as a guest, we collect the following personal data:
Device information
Device ID, operating system and corresponding version or other device identifiers
Connection data
Time, date and duration of website use, origin, corresponding IP address and other log data
This information is collected to show you the website you are visiting. We also limit ourselves to what is absolutely necessary to ensure that we follow an essential principle of data processing, namely data minimization.
As you can see above, we follow the principle of minimization. The less information, the better. All data collected is assigned to clearly defined purposes. If you not only visit the website but also want to log in, for example to see your previous orders, we collect the following personal data:
Access data
Username, User ID, Password
Device information
Device ID, operating system and corresponding version or other device identifiers
Connection data
Time, date and duration of website use, origin, corresponding IP address and other log data
Communication data
Comments, ratings or feedback, communication data (e.g. e-mail communication)
other information
Data that you voluntarily provide to us when using the website, the app or related activities, but also from other sources such as social media or other (public) databases (e.g. user ID on other platforms)
If you disclose personal data of others to us, you must obtain their prior consent. In such a case, you must inform those individuals about how we process personal data in accordance with our Privacy Policy.
To take advantage of all the benefits we offer, you can also log in and place your order. As you can imagine, more data is collected based on the information you provide. The fields required to process orders are marked as mandatory. Without this information, we cannot process your orders. All other information that is not marked as mandatory is optional. If you voluntarily provide us with this information, you will help us to improve our service to you. However, there will be no adverse consequences for you if you omit this information. The extent depends on the information you provide, but in general it is the following:
Access data
Username, User ID, Password
Account information (required for delivery)
First name, last name, company (optional), address, telephone number and/or email address
Communication data
Comments, ratings or feedback, communication data (e.g. e-mail communication)
Connection data
Time, date and duration of website use, origin, corresponding IP address and other log data
Device information
Device ID, operating system and corresponding version or other device identifiers, geolocation data
Ordering information
Order history
other information
Data that you voluntarily provide to us when using the website, the app or related activities
If you disclose personal data of others to us, you must obtain their prior consent. In such a case, you must inform those individuals about how we process personal data in accordance with our Privacy Policy.
As we have already informed you above, we only collect your personal data when this is necessary and the purpose is legitimate and previously defined. The information in brackets refers to the legal basis on which we base the relevant processes. Below we would like to give you further information about the purpose and legal basis:
Customer service : If you contact customer service to obtain information or to make a complaint, we will save the information you provide to us. For example, the reason for your contact, which order you did not like, or which delivery was missing something. Depending on the reason for your contact, the personal data may vary. Because we want to improve our services for you, we save the communication in your customer account. This way we can answer your questions more quickly and satisfactorily. Categories of personal data:
Account information
Access data
Communication data
Other information
Legal basis:
This information is necessary to fulfil our obligations under the order and deliver the food to you (performance of the contract). But it is also in our business interest to provide you with the best possible takeaway experience (legitimate interest).
Order and delivery process : After you have placed your order, several processes run simultaneously in the background. We assign your order to your account, depending on whether you order as a registered customer or as a guest. Categories of personal data:
Access data Account information Connection data Communication data Device information Order information Other information Legal basis:
In order to deliver your order we need your personal data (fulfillment of contract).
Safety and protection : We want to offer you and all our customers the best service. Unfortunately, not every visitor to our website is as honest and friendly as you. Therefore, in order to protect our services, we must collect personal data that helps us identify potential attackers and thus avert risks. We also store that we have informed you about the privacy policy. Therefore, we note in your account that you have received the relevant information and that the privacy policy has been made available to you. Categories of personal data:
Connection data Access data Legal basis:
We are legally obliged to protect your data appropriately (fulfillment of a legal obligation) and protecting our business is in our interest (legitimate interest).
If you disclose personal data of others to us, you must obtain their prior consent. In such a case, you must inform those individuals about how we process personal data in accordance with our Privacy Policy.
In addition to the purposes and legal bases mentioned above, we also process your personal data based on what is known as legitimate interest. A legitimate interest is, for example, the processing of personal data within a group of companies, in network and information security processes or in direct marketing activities.
We use your personal data to pursue our legitimate interests, unless your rights and freedoms outweigh them. In order to align our interests with your rights, we have established appropriate control mechanisms. The processes described below have been subjected to the four-question test to ensure that your rights and freedoms are not affected by our processing. As part of the four-question test, we first check whether the data collected is personal data (a. personal data test). Then we check whether the purpose is lawful (b. purpose test) and whether the personal data to be collected complies with the principles of data processing (c. necessity test), and finally a balancing of interests (d. balancing of interests). Only if we can reasonably assume and also ensure that we can protect your data against possible risks will we process it on the legal basis of legitimate interest. These processes include:
Advertising : We will offer you coupons, discounts and promotions by email, conduct opinion polls and surveys to improve our service. You can object to further processing of data for advertising purposes upon receipt of such an email. To do so, you can contact us at info@swadishta.de if you wish to object to the processing of your data for advertising purposes or would like further information on this issue.
Email marketing : We want to avoid generic newsletters and uncontrolled marketing measures. Therefore, we select the offers that correspond to your interests and contact you if we believe that the information could be of interest to you. You can object to the further processing of the data for advertising purposes when you receive such an email. To do so, you can contact us at info@swadishta.de if you wish to object to the processing of your data for advertising purposes or would like further information on this issue.
Measurement data : To improve our services, we collect various metrics that we cannot associate with you or a profile. This helps us optimize our advertising.
Merger and acquisition, change of ownership : We would also like to inform you that if we merge with or are acquired by another company, we will disclose information to that company. Of course, that company must comply with the legal data protection regulations.
Other information : If you voluntarily decide to provide us with information that goes beyond the mandatory information, we are of course happy. This allows us to further improve our service. This applies to data that you voluntarily provide when you use our website or our apps, but also information from other sources such as social media or other (public) databases (e.g. user ID on other platforms).
Quality assessment : In order to be able to offer you constantly better services, we regularly evaluate the success or potential causes of failed marketing measures. To do this, we analyze, for example, whether our newsletters are opened and the content is clicked on.
If you disclose personal data of others to us, you must obtain their prior consent. In such a case, you must inform those individuals about how we process personal data in accordance with our Privacy Policy.
In general, we delete your data after the purpose has been fulfilled. Different deletion rules apply depending on the processing purpose. In our deletion concepts, we have defined different data classes and assigned them specific deletion periods. Deletion rules are assigned to the data collected. After the retention period has expired, the stored data is deleted accordingly.
We will delete your personal data either at your request, if you notify us, or three years after it was collected. If your account is inactive for three years, we will also delete it. Before we do this, you will receive a separate announcement from us at the email address registered in your user account.
In addition to the deletion rules we define, there are legal retention periods that we must also adhere to. For example, tax documents must be kept for a period of six to ten years, or in some cases even longer. These specific retention periods vary according to local legal requirements.
Therefore, despite your request to delete your data, we may still have to retain some of the stored data for legal reasons. In this case, however, we will restrict further processing of the data.
In the following section we would like to inform you about who we transfer your data to and under what conditions. In addition, we also want to be transparent about the countries to which we transfer your data.
We never pass your data on to unauthorized third parties. However, as part of our work, we use the services of selected service providers and give them limited and strictly monitored access to some of our data. However, before we pass personal data on to these partner companies for processing on our behalf, each individual company undergoes an audit. All data recipients must meet the data protection requirements and provide evidence of their data protection level accordingly.
Below we would like to inform you transparently and comprehensibly about all our data recipients and the respective reasons:
In order to make visiting our website/app more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our business partner to recognize your browser on your next visit (resident cookies). You can select your browser settings so that you are informed about the setting of cookies and decide whether you want to accept or reject them in special cases or in general. Rejecting cookies can limit the functionality of our website/app.
Strictly necessary cookies are required to enable you to move around a website/app and use its features. Without these cookies, functionalities cannot be guaranteed, for example that actions performed during a visit (e.g. text input) are retained even when navigating between individual pages of the website.
Functional cookies allow a website/app to remember information you have already provided (such as your user name, language selection or the location you are in) and provide improved, more personal features to the user. These cookies collect anonymized information; they cannot track your movements on other websites.
Performance cookies collect information about how a website/app is used – for example, which pages a visitor visits most often and whether they receive error messages from a page. These cookies do not store any information that allows the user to be identified. The information collected is aggregated and anonymous. These cookies are used exclusively to improve the performance of a website/app and thus the user experience.
Cookies for marketing purposes are used to display advertisements that are more relevant to the user and tailored to their interests. They are also used to limit the frequency of an advert and to measure the effectiveness of advertising campaigns. They register whether or not you have visited a website/app. This information can be shared with third parties (e.g. advertisers). Cookies to improve targeting and advertising are often linked to third-party site functionalities.
If you do not want us to collect and analyze information about your visit, you can object to this at any time for the future (opt-out). If you would like to object, please contact us using the contact information above.
To technically implement this objection, an opt-out cookie is set in your browser. This cookie is used solely to reflect your objection. Please note that for technical reasons an opt-out cookie can only be used for the browser that set it. If you delete cookies or use a different browser or device, you must repeat the opt-out process.
As an AdWords customer, we use Google Conversion Tracking. This is an analysis service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). When you access our website via a Google ad, Google AdWords places a cookie on your device (“conversion cookie” – performance cookie). This cookie expires after 30 days. It is not used to identify individuals. If the cookie has not yet expired when you visit certain pages, we and Google can recognize that someone clicked on the ad and was directed to our site. Each advertiser receives a different cookie. Cookies cannot therefore be tracked across advertisers’ websites. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Advertisers see the total number of users who clicked on their ad and were directed to a page with a conversion tracking tag. However, they do not receive any information that could personally identify users. If you do not wish to participate in the tracking process, you can also opt out – for example, by using your browser settings that generally reject automatic cookies. You can also deactivate cookies for conversion tracking by setting your browser so that cookies from the domain “googleadservices.com” are blocked.
We work with Google Analytics. This is a web analysis service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). The information on your use of our website generated by the Google Analytics cookie is usually transmitted by Google to a server in the USA and stored there. IP anonymization is activated on our websites, so that the IP address of Google users in member states of the European Union or other contracting states to the Agreement on the European Economic Area is shortened beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google uses this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet usage. The IP address made available to Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being stored by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
You can also prevent Google from collecting and processing the data generated by the cookie in connection with your use of the website (including your IP address) by installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en .
We use conversion tracking from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA; Microsoft). When you access our website via a Bing ad, Microsoft Bing Ads places a cookie on your device. This allows Microsoft Bing and us to recognize that someone has clicked on an ad and been directed to our website. We only see the total number of users who have clicked on a Bing ad and been directed. Personal data on the identity of the user is not made available. If you do not wish to participate in the tracking process, you can also refuse the setting of the required cookie – for example via your browser settings by generally deactivating the automatic setting of cookies.
We use the Website Custom Audiences Retargeting Tool from Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA; “Facebook”). If you have a Facebook user account and this is identifiable for the tool based on existing Facebook cookies, it generates a non-personal checksum that is sent to Facebook for analysis and marketing purposes. On the other hand, we encrypt your email address and send it to Facebook in encrypted form. By recognizing the cookies and transmitting encrypted information, Facebook can show you targeted product recommendations as personalized advertising banners on Facebook.
You can object to the use of Facebook Website Custom Audiences at https://www.facebook.com/ads/website_custom_audiences/.
We reserve the right to change this privacy policy in accordance with legal requirements. We will of course inform you of any significant adjustments such as changes in purpose or new processing purposes.
The protection of your personal data is very important to us. We take appropriate technical and organizational measures to protect your data. But please remember that your data belongs to you. The less information you disclose, the more control you have. For example, if you want to surf anonymously and do not want your surfing behavior to be analyzed by us, our service providers or anyone else, you should make the appropriate browser settings. As long as you do not make these settings, many providers will record the information you disclose. Only in rare cases can a personal reference be made, but you could still surf in “incognito mode” with Google Chrome or in “private mode” with Firefox, for example.